What is REMEDY Ticketing tool, how it works? can any body
answer.?

Answer Posted / raghu

Remedy is a third party soft ware we need to purchase these soft ware and fully GUI(Graphical user interface), which is developed by BMC Software. It is used for to log the issues/Problem as a ticket in tool.

When the end user/client is using our application/anything
is if he facing/find any problem client/user will raise the ticket and assigned to support team to resolve and gives the complete description about that issue. Support team will analyze and fix the problem and infirm to client/user.

Is This Answer Correct ?    5 Yes 2 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

Explain reference and service user in sap. What are their uses?

605


What is the system's configuration required to implement SAP.

886


What is SSO? How to configure SSO?

1264


How you will give new authorizations?

1390


how would you troubleshoot the 'user can not print'?

607






What are the pre requisite for the SAP Installation?

1603


How can you find a list of objects that have been repaired in the system?

736


I'm getting the following runtime error in IDES "DYNPRO_MSG_IN_HELP". GUI is 720 final release and patch level:0

3951


suppose in the landscape there is development, quality, pre-production and production system is there. what is the route(transport route) between pre-production to production? and why?

1563


What is the use of profile paramater ztta/roll_area?

679


Differentiate between synchronous and asynchronous transport

648


I need to change the Company address parameters of a user. The path is SU01 -> -> Change - > Address Tab - > Display Icon in Company Address section. In the new screen, i see a preview section icon; on clicking which, I can change the parameters such as "Sending Country"; "Street/PO Box number" and number of lines in the resulting pop up. Here though i change the parameter "Street/PO Box number" field to 'S' ( Street has priority over PO Box), its changing again to 'P' (PO Box has priority over street) only. In the help section it is written that if we set the user parameter (tcode SU3) LND1 to the desired country we can control the user specific Sending Country with the desired value else it takes the Sending Country of the Company defined by default. But no such parameter has been given for Street/PO Box number so that we could change its value atleast there. Someone suggest me how to change the Street/PO Box number of the Address format for a user to the desired value.

4405


What is rfc connection?

651


I would like to know the version or name of SAP that is implemented in real time?

667


Some transactions in sap are seen as customizing, for instance ovrf (updating routes). In some systems this is set as master data and can be set open. Where do you do this?

600