How do you handle a difficult customer? What would you do
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Answer Posted / snv ratna nidumolu
Listen Actively (Remain Calm)
Maintain your integrity at all times
Be Sympathetic n Empathetic (Don't take it Personally)
Apologize gracefully.
Find a solution to the situation
n finally for us :
Take a few minutes on your own. After the situation has
been resolved and the customer is on her way, it’s helpful
for you to take your own “time-out.” Even if you’ve handled
the situation in the most professional way possible, it’s
still a stressful experience. Take a short walk, treat
yourself to a snack or find someone to talk to who makes you
laugh. Then you’ll be ready to once again engage with your
customers.
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