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In a return process for a faulty material for which invoice is
done and customer wants to settle in 2 scenarios 1-- in credit
memo and 2--by another material, how to configure this.
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Answer Posted / gautam
• If the customer wants a refund for the amount, enter a
Credit memo with reference to the return.
o Note: A billing block is automatically assigned to the
credit memo request or debit memo request. This prevents
immediate billing. After checking the document, it can
approved by removing the billing block.
o Enter an order reason (reason for adjustment) for
evaluation purposes.
• If the customer wants a replacement product, enter a
Free-of-charge subsequent delivery with reference to the return.
Scenario 1: When settle with Credit memo.
Case 1: The customer returns the goods. You create a return
to process the transaction.
In this case If the customer wants a refund for the return
goods, we need to create a Credit memo with reference to the
return order.
Credit memo Processing steps with respect to Return Delivery
Step 1: Create Sales Order: VA01
Step 2: Crete Outbound delivery : VL01N
Step 3: Perform the PGI: VL02N
Step 4: Create the Invoice: VF01
Step 5: Display the document Flow: VF02
Step 6: Create returned Order with reference to Sales
order(Order Type: RE)
Step 7: Create Return Delivery VL01N
Step 8: Remove the Billing Block in VA02
Step 9: Create the Credit Note ( Output Type RD00): VF01
Step 10: Display the Document Flow: VF02
Scenario 2: The customer does not send the goods back.
If the customer wants a refund, you enter a Credit memo
request with reference to the sales order or the invoice.
Credit memo Processing steps with respect to Sales Order
Step 1: Create Sales Order : VA01
Step 2 : Create Delivery : VL01N
Step 3 : Perform the PGI: VL02N
Step 4 : Create the Invoice : VF01
Step 5 : Display the Document flow: VF02
Step 6 : Create the Credit Memo with respect to Sales Order:
VA01
Step 7 : Remove the billing block before generating Credit
Note: VA02
Step 8 : Create the Credit Note.:VF01
Step 9: Go to VF02 and enter the Credit Note Invoice no and
click on Document Flow button.
Scenario 2: Compensation with another material
CASE I: When Customer Return the Goods and wants the
Replacement of the returned Goods.
• In that case first we have to create the return order for
the goods returned from the customer.
• And then we have to create the sales order Subsequent Free
of Charge delivery with Order Type SDF with reference to
Return Document
Step 1: Create the Sale order: Order Type :OR
Step2: Create the outbound delivery VL01N
Step 3: Do the PGI VL02N
Step 4: Create the Invoice VF01.
 Now this is the scenario when customer returned some good
due to some issue and customer wants the replacement for the
returned goods.
 So we need to first Create the Return Order and then
subsequent Free of charge delivery for the goods which
company are sending back to the customers for the returned
goods.
Step 5: Create the Return Order with reference to sales
order : Order Type RE
Step 6: Create the Sub-free-of- Charge Delivery with
reference to Return Doc :Order Type SDF
Step 7: Create the Outbound delivery: VL01N
Step 8: Do the PGI: VL02N
CASE II: When Customer does not return the Goods due to
damage of the goods in transit and wants the Replacement of
the Goods damaged.
• In that case first we cannot create the return order for
the goods since the goods have been damaged in transit.
• So we have to create the sales order Subsequent Free of
Charge delivery with Order Type SDF with reference to Sales
Document.
Step 1: Create the Sale order: VA01 Order Type :OR
Step 2: Create the Outbound delivery: VL01N
Step 3: Do the PGI: VL01N
Step 4: Create the Invoice: VF01
 Now this is the scenario when some goods have been damaged
in the transit which customer is not able to return. But
customer wants the replacement of the goods for the damaged
goods.
 Since customer has not return any good hence company have
to make the subsequent Free of charge delivery with
reference to Sales Order.
Step 5: Create subsequent free of charge delivery with ref.
to Sales order: VF01 Order Type SDF
Step 6: Create Outbound Delivery: VL01N
Step 7: Do the PGI: VL02N
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