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1)what is the action profile in sap crm?
2)how to use complaints and returns life cycle in service
process?
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Answer Posted / sreenu.narra
Actions profile are used in maintaining and improving business relationships. We can schedule and start predefined conditions with the Actions component by means of user-definable conditions from transaction and marketing objects.
Actions profile use the Post Processing Framework (PPF), a Basis component, which can be automated with the initiation of outputs, follow-on documents or workflows.Using the Actions tab page within a business document, you can display a list of actions that can be included in the business transaction.
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