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Answer Posted / prakash
BPO Means Business Process Outsource
KPO Means Knowledge Process Outsourcing.
Inbound call center: where in we receive calls to solve
the customer problems... E.g.
employee payroll is maintained in India for their employees
worldwide.....
KPO involves
offshoring of knowledge intensive business processes that
require specialised domain expertise. Technical
service to enhance its business performance
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