Answer Posted / neeraj arora

Kindly read your KRA/responsibility towards your day to day
work @ office carefully and memories the same.


Providing periodic notification of system outages on
critical systems, and providing progress updates in
accordance with the Procedures Manual
• Resolving network connectivity problems at the
client end.
• Provide feedback to users on viruses and educate on
necessary prevention.
• Setting up of Software standards for desktops
installed - to ensure uniformity in operating systems,
• Office Automation products, Third-party software,
Applications, Anti-virus tools. Connectivity software. Etc.
in line with the standard image.
• Ensure adherence to security policy of EXL.
• Update all desktops, laptops with latest updates,
security patches etc.
• Monitor all machines for latest patch updates and
update manually if not updated automatically
• Troubleshoot problems with Laptop Hardware and OS
• Configuration of devices attached to laptops ( PDA)
• PCMCIA / Wi-Fi Cards configuration and
troubleshooting
• Laptop IMAC
• Application support – Desk side for business
applications
• L1 on Server/Network
• Skills to provide Remote support on Phone or
through tool
• Support for the Critical end users
• Trained on client handling skills and soft skills
• Responsible for providing IT assistance to include
application support, hardware and software installation and
troubleshooting
• Troubleshoot problems with Laptop Hardware,
Application, printer and OS
• Standard configuration of Laptops, VPN related
issues resolution
• Proactively checking all the IT assets of VIP users
(frequency is once in a month)
• Maintaining updated list of all VIP users across
India with their laptops and peripheral details.
• Helping VIP users in Web chat and WebEx sessions
• Execution of regular SRs.
• Management of user accounts and access controls to
client data
• Can handle installation and configuration of
Antivirus Software on all the Desktops/Laptops and Updating
of Anti-Virus patches.
• Responsible for the implementation, support,
administration and management of Windows NT/2000/XP
workstations
• Configuring Microsoft Outlook / Outlook Express
• Response & closure of calls within committed norms
• Desktop/phone setup for projects
• Backup & Restoration

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