Answer Posted / k

Dunning Business Processes



Dunning is actually the process by which you “bill” or
“invoice” a customer for past due items.

With regards bad Checks for example dunning procedure
could follow these steps:



• Step 1: Phone call to customer on receipt of bad check –
at this stage, perform the journal posting outlined in
section on Returned Checks

• Step 2: Letter to customer (+10 days)

• Step 3: Letter to CO (+7 days)

• Step 4: Legal letter to customer (→ DD139) (+13 days)

• Step 5: Issue DD139 (+10 days)

• Step 6: Follow-up on DD139 (dispersing officer) (+45 days)

• Step 7: Write-off (after 6 months)

Steps 2-6 above will be handled by dunning levels in SAP.

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