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Kindly somebody explain me the whole ticket process in SAP
SD and please give some live example. It woul b a great help
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Answer Posted / noor.idea
FIRST WHEN THE CUSTOMER (OR) END USER GETS ANY ISSUE (OR)
ERROR IN HIS SYSTEM, HE WILL APPROACH TO THE SUPER USER'S
IF THE SUPER USER IS NOT ABLE TO RESOLVE THE ISSUE, THEN
THE TICKET IS RAISED TO THE HELP DEST THROUGH A TICKETING
TOOL.
THIS TICKET WILL BE IN A QUE, AFTER THAT, THE TICKET IS
ASSIGNED TO THE PERTICUALR CONSULTANT BY THE TEAM LEAD. NOW
THE ACTUAL TICKETING PROCESS STARTS:
(THIS PROCESS IS JUST LIKE OUR GMAIL OR YAHOO MAIL PROCESS)
FIRST THE STATUS WILL BE OPEN (CLICK TO OPEN), THEN THE
POSITION WILL BE OPEN, THEN START WE WILL ON IT (IF ANY
CONFORMATION REQUIRED FORM OTHER TEEM OR FROM CUSTOMER
SIDE, WE WILL KEEP IT IN PENDING)(AFTER CONFORMATION AGAIN
IT SHOULD SET TO OPEN POSITION), NOW AFTER RESOLVING THE
ISSUE,THE POSITON GOES TO WAITING FOR CUSTOMER ACCEPTENCE,
AFTER CUSTOMER ACCEPTENCE CLOSE THE TICKET.
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