Interested to Buy Any Domain ? << Click Here >> for more details...
Kindly somebody explain me the whole ticket process in SAP
SD and please give some live example. It woul b a great help
- 2 Answers
- 9563 Views
- Patni, I also Faced
- E-Mail Answers
Answer Posted / noor.idea
FIRST WHEN THE CUSTOMER (OR) END USER GETS ANY ISSUE (OR)
ERROR IN HIS SYSTEM, HE WILL APPROACH TO THE SUPER USER'S
IF THE SUPER USER IS NOT ABLE TO RESOLVE THE ISSUE, THEN
THE TICKET IS RAISED TO THE HELP DEST THROUGH A TICKETING
TOOL.
THIS TICKET WILL BE IN A QUE, AFTER THAT, THE TICKET IS
ASSIGNED TO THE PERTICUALR CONSULTANT BY THE TEAM LEAD. NOW
THE ACTUAL TICKETING PROCESS STARTS:
(THIS PROCESS IS JUST LIKE OUR GMAIL OR YAHOO MAIL PROCESS)
FIRST THE STATUS WILL BE OPEN (CLICK TO OPEN), THEN THE
POSITION WILL BE OPEN, THEN START WE WILL ON IT (IF ANY
CONFORMATION REQUIRED FORM OTHER TEEM OR FROM CUSTOMER
SIDE, WE WILL KEEP IT IN PENDING)(AFTER CONFORMATION AGAIN
IT SHOULD SET TO OPEN POSITION), NOW AFTER RESOLVING THE
ISSUE,THE POSITON GOES TO WAITING FOR CUSTOMER ACCEPTENCE,
AFTER CUSTOMER ACCEPTENCE CLOSE THE TICKET.
| Is This Answer Correct ? | 2 Yes | 0 No |
Post New Answer View All Answers
Is there any one who can teach me SAP CIN ? I am ready to pay him. Presently I am in PUNE Location. Please Contact me its Urgent - 09987059674, E-Mail ID : sheikhbsa@gmail.com.
Name at least five features that you can control for the item category?
Can we assign multi distribution channel to a single customer in sap sd sales process. If yes then how?
What is higher level item category? How it’s controlled?
while creating order in am getting an error company was not supplied in function module interface how to resolve
What is the 'consignment stock process'?
When you create an invoice can you carry out pricing again?
what are the stages involved in VALUE SAP. please brief it
What are the responsibilities of "core team" and "functional team" in an implementation?
what are the two places where you need to configure cin (country version india)?
What is the client-specific data?
What is a 'distribution channel'?
Are there any user exits or any other way to include new fields in the sales order va01?
pl tell me 3/4 gaps peculiar to any one industry with there solution plz its very urgent
Which organizational element is central in shipping? Give a definition of it.
