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Dell Paper & Interview For Customer Care and Technical Support :: Mohali
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Answer Posted / preet singh pabla
first thing always in your mind the customer never abuse with u ,if he irate or abuse that all for the company so never take it personally ,first of all just confirming the actual concern of the customer.and assure him to you are the single one that sort out his problem.if resolution is not in your hand then escalate that concern to the relevant department.then you realize that you done your job.
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