Can anyone please explain me abt the IVR speech Testing,iam
having an interview on that,what type of questions to be
answered?
- 2 Answers
- 22242 Views
- I also Faced
- E-Mail Answers
Answer Posted / ranjithkumar
IVR systems are complex. While they offer a wide range of
features and functionality such as DTMF tone detection and
voice recognition, they also provide different interfaces to
other applications, literally rendering countless
transactions possible:
• Bank account information and payments management
• Customer Relationship Managements (CRM) systems
• Personal voice mail systems
• All reservation systems, including airline reservation and
check-in systems and cinema bookings
If managing an IVR system isn't challenging enough, consider
the complications related to the testing of an IVR system.
The Human Element
The testing of IVR systems requires a test tool that can
simulate the behavior and abilities of the caller - a rather
daunting task indeed.
Pushing the keys of a phone to send DTMF digits
The DTMF tone is the basic unit used to communicate with and
take control over an IVR system. A caller sends the DTMF
tones by pressing appropriate keys on a touch-tone phone to
move through the menu tree of the IVR system. This menu can
be a complicated maze of menus, branches and choices.
Complex systems of this type require in-depth testing to
ensure that customers are not confused or become stuck
without a defined exit.
Distinguishing between different languages
Advanced IVR systems offer caller-selectable languages in
which to play announcements.
Speaking, listening and understanding voice prompts
Many IVR systems do not only accept caller interactions with
DTMF tones, they are increasingly capable of recognizing
voice prompts spoken by the caller.
Rating the voice quality of an announcements
IVR system announcements must be of good quality. They must
be transmitted clearly to ensure the caller can understand
every word.
Behavior under load conditions
An IVR system can be put under very different load
conditions once it is deployed in a live network (e.g.,
during a tele-voting event, when many callers setup up a
call within a very short time). Thus IVR systems must be
tested under different load conditions prior to their
deployment to ensure:
• The IVR system works correctly under real load conditions
in a live network.
• The IVR system recovers properly from overload conditions
• The IVR system is stable over a long period of time
Integration of the IVR system in a complete network
Since IVR systems do not exist as "island" devices but are
always integrated into an entire network, it is important to
test them not only as stand-alone components but also as
integrated parts of the network.
| Is This Answer Correct ? | 13 Yes | 0 No |
Post New Answer View All Answers
Can you explain exploratory testing?
what is the difference between Desktop testing,Client/server testing and webapplication testing
whar are the contents in db testing test case template
where can i learn domain knowledge? how cab i gain domain knowledge? what types of Questions can be asked in domain(BFSI)? PLZ REPLY ME
Have you ever completely tested any part of a product? How?
what are the responsibilities for QA tester to test application on UNIX environment??? what skills required for unix???
What is a code walk through?
What are the properties of a good requirement?
What is split testing?
what is meant by application server and its functions?
What is mean by incident logging system ?
qtp9.2 and qtp10.0 difference
What are the uses of test plans? What is the need of test plans and explain their significance
If we have no srs, brs but we have test cases does you execute the test cases blindly or do you follow any other process?
HI, This question is Investment Banking domain related Question. I was asked in an Interview to tell the 5 test cases for Equity,Bond,Futures and options. Please help.. Pragya
