Roles and Responsibilties of Informatica Production Support
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Answer Posted / suseendiran d
Roles and Responsibilities of Production Support Menber:
I was a doing Production Support for my project.I am
sharing my views on the asked question.
*.The main and foremost thing about the Production Support
person is that we should not be a time dependent person.
Means that we may get production issues at any time. Also
we may get situations that we should be in a call for
almost 10 or 10 + hours with the supporting person.
*.Even though we are not in the support, the other person
who is our otehr end support may ask some clarification on
any time.... Even in the mid night also....
*.Sharp attention on our work is needed since it involves
real time data. Insome cases we may be in a positin to
unschedule any load or we may schedule the same. Starting
and stoping the loads are highly time dependant.
*.We should be atleast aware of the basic actions that we
should take whenever we got any production issue. In some
situations we should act or in some other situations we
should contact others.
*.In some cases we have to guide others to do their end
works to resolve the issue. In that case we should have
their contact numbers and or their mail IDs at our desk.
*. Initialy if we get any production issue means we should
acknowledge that we are looking into the issue. If we are
not sending any acknowledgement means nobody will know that
we are looking into the issue.
*.We should log the errors that we are getting during our
scheduled time. It will be easier to the other person to
act whenever he/she is getting the same error or issue that
we got.
*.Incase if we did any mistake or any other action that we
are not suppose to do, we should not hide it to the
superiors. It will healp them to resolve the issue shortly.
If the action is hided means it will create waste of time
and also the effort of man power.
*.When your other end support person is asking any
doubt,dont hesitate to help in resolving any issue. Since
it is production issue, it will affect globally.
The above are the Roles and Responsibilities of a
Production Support Member.
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