How SAP Support to the client to know the requirements?
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Answer Posted / ghana
After implementation had been taken place each client will
get unique OSS login(online service system) by using this
we can post our issues and queries directly to SAP
BY IDENTIFIENG THIS QUERIES BY UNIQUE OSS LOGIN sap WILL
SUPPORT BASED ON SOME SERVICE LEVELM AGREEMENT
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I have advance payment scenario where customer want advance payment cannot be used against another sales order and against any credit limit. Let me put one example. Customer X is having credit limit of 1000 USD, if my client is received customized product order then he will take advance for this special order but customer X is already enjoying credit limit of 1000 USD. In this scenario my client wants advance payment received cannot use against any sales order and against any credit limit. If I will post advance payment in F-29 then customer credit exposure will decrease against credit limit in FD32 which will affect normal sales order credit limit. Here customer does not want to utilize advance payment against credit limit of customer which is use for normal sales order. Please suggest
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