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how do you troubleshoot when user complains that he ii not
getting sap portal
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Answer Posted / kanwal
though it is not sap related solution but there may be the
case that his browser is faulty. otherwise we can check the
logs and traces of nodes ie. dispatcher and server processes
in the work directory ( /usr/sap/<SID>/<INSTANCE>/work ).
files are dev_dispacther , dev_severprocess,
dev_dispacther.out , dev_serverprocess.out.
You can also check by running command Jcmon as <SID>adm. It
is a tool for maintaining and monitoring JLaunch.
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