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defect is defined in two ways
1) from producer pointb of view
2) from customer point of view
from producer point of defect is deviation from desired
output.
from customer point of view application that cause
customer dissatisfaction.
defects are recorded for 4 major purposes
1) to correct the defects
2) to know the status of the aplication
3)to develop the defect expectation in future aplication
4) to maintain the quality of the application.
sa person makes an error it causes fault in the software it
result failure in operation.
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