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what is L1 and L2 support
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Answer Posted / faraz
L1 is a level one support in which we resolve small issues
of the customer but once the problem not resolve on this
level then we esclate it to L2 (Level 2). L2 is the senior
part of L1 which resolves esclated issues from L1.
| Is This Answer Correct ? | 152 Yes | 16 No |
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