WHAT IS THE CALL CENTER?WHAT IS INBOUND?WHAT IS OUTBOUND
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Answer Posted / vikas srivastava
A call center is an office where a company’s
inbound calls are received and outbound
calls to ask people to answer survey
questions over the phone.
Outbound calls - A call center agent or
representative contacts the customer
Inbound calls - A call center agent or
representative takes calls coming into the contact center.
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