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What is the bpo?Give the details of bpo?
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Answer Posted / kishor wakchaure
What is BPO
The new buzz word 'BPO' seems to be every where now a days!
Ever wondered what is BPO? Let us explain: To put it in
simple words a BPO (business process outsourcing) is a
process in which a company delegates some of its business
processes mainly back office operations to a third party by
giving the third party total control over that process.
What does BPO include?
Business process outsourcing or a BPO includes everything
from Call centers to transaction processing to back office
operations to customer relationship management to
telemarketing to payroll maintenance to
Finance/Accounting/billing maintenance to HR management to
logistics management to supply chain management to medical
transcription to database management and pretty much all
back office operations. As the trend shows, of all the
things being outsourced, business process outsourcing
stands out of the rest as the major segment in the
outsourcing market.
Benefits of BPO
By outsourcing their back office operations to third world
countries, companies can get huge cost cuts and concentrate
on their core businesses. By doing so they can provide
better customer satisfaction leading to customer retention,
increased productivity, deal with competition effectively
and in turn increase profitability. By outsourcing business
processes to countries like India many companies have
nearly cut their operational costs by half resulting into
huge profits. No wonder there is so much hype about
outsourcing as almost all companies no matter how big or
small they are, have understood the benefits of outsourcing
and are taking a major dive into the industry.
How to get started?
If you are planning to take a plunge into the BPO wave, you
got to formulate an effective plan by understanding your
vision along with your long term goals. Deciding on the
right BPO destination and more importantly the right BPO
vendor can go a long way in ensuring smooth operations with
good returns. As of now, India with its easily available
English speaking, computer literate, low cost manpower,
better infrastructure and quality certified software and
BPO venders seems to be a great destination for
outsourcing. So take your pick!
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