Interested to Buy Any Domain ? << Click Here >> for more details...
What is ticketing ? and what problems u have solve in ?
- 5 Answers
- 12430 Views
- TCS, I also Faced
- E-Mail Answers
Answer Posted / sunil kumar
Handling tickets is called Issue Tracking system. The errors
or bugs forwarded by the end user to the support team are
prioritized under three seviority High, Medium and Low. Each
and every seviority as got its time limits before that we
have to fix the error.
The main job of the supporting consultant is to provide
assistance on line to the customer or the organisation where
SAP is already implemented for which the person should be
very strong in the subject and the process which are
implemented in SAP at the client side to understand,to
analyse,to actuate and to give the right solution in right
time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is
taken care of on priority basis by the support team
consultants.
The work process in support projects are given below for
your reference.
1. The customer or the end user logs a call through any
tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention
to which work group (by name).
4. Once the calls came to the work group, the support
consultant or the team need to send an IR (Initial Response)
to the user depending upon the priority of the calls.
(Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support
consultant or the team. Then after testing properly by
generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user
about the changes which have moved to the production server
by CTS process.
These are the process. In summary, what I understand is
that if any configuration or customization is required to
solve the issue, then the consultant have to work on DEV
Client, then the end user will test it in the QA client and
after approval the BASIS consultant has to transport it to
the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the
end user or the employee in the company face while working
on R/3. Tickets usually occur during the implementation or
after theimplementation of the project. There can be
numerous problem which can occur in the production support
and a person who is working in the support has to resolve
those tickets in the limited duration, every ticket has the
particular deadline alert so your responsibility is to
finish it before that deadline.
To begin with , we should give "TICKET" to you for not
knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant ,
since shipping point determination is not happened . (
Without Shipping point the document becomes INCOMPLETE and
he will not be able to proceed further like DELIVERY,
BILLING).
He raises a ticket and the priority is set in one of the
below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the
problem and identify that the SP configuration has to be
done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You
do the change and Request one more Transport to BASIS for QA
client. The End user will test the same by creating a sales
order for the new plant and approve it.
Finally, you request a transport to move the changes to
PRODUCTION. Once the change is deployed in production the
TICKET is closed. What I have given is a small example. You
would get some real issues with severity HIGH in your
day-day support
| Is This Answer Correct ? | 6 Yes | 0 No |
Post New Answer View All Answers
how can you do consignment in inter company sales?
Name the necessary steps to setup a route?
How higher level item category is controlled?
Hi SD Gurus, What is the difference between the Consignment Fill up (CF) & Consignment Pick up (CP) with relation to Sales Document Types, item Categories & Schedule line Categories? Also give definition of both Consignment Fill Up & Consignment Pick Up along with detailed explanation in relation to its configuration& customization steps along with Business Scenarios? Explain in detail about how do you copy an existing Sales Document type CF & CP, how do you name it ( Plz give Name key from your real time data)and what are the customizations you have done for your client? Do provide the document flow for both the Document Types CF & CP? Please provide as many real time data examples as many as possible with reference to your client/ Project? I have interview within 1-2 days? So, I request you to provide solutions to above question as early as possible? Your timely help would be greatly appreciated? Thanks in advance Regards
HAVE 100 GOODS WITH BATCH, CAN WE DELETE BATCH NOW
Explain the relationship between sales organizations and plants.
How to same in period and FY by using Transaction code MMPV
What are the responsibilities of a technical consultant in an implementation project?
what are the components of sd?
one of interviewer asked me this requirement please tell me anybody? Issue: the problem faced by us right now is,when there are more than 2 route codes available, users can select a wrong route code which is a longer route for the destination, the physical shipment can still go through a shorter route, but company will end up in paying more. Requirement: user maintained route list, the user will maintain a master from which route should be picked, users should be able to enable or disable a particular route. Thanks in advance
Material Determination Issue while posting billing document. I am taking about the standard process of SAP. Just try entry with Outcome as A while defining substitute reason and then process the order. It will show both the old and new material with item category as TAX and TAPS respectively. TAX for non- stock item- means as of now the material is not available. TAPS- the new material which has replaced the old material. Now, if you will see the configuration of item category TAX and TAPS in IDES, it would be more clearer as I mentioned in the first update. The only issue is - I am facing a problem in billing. Now if you re-consider my post, I guess it would be more clearer. However, the issue is that in billing its not showing the right price. Please suggest. Configuration - Item category- TAX- Old material. Billing relevance- A Stats- X Pricing- NO Item Category- TAPS- New materail Billing Relevance- A Stats- NO Pricing- Yes Because I want both the material in billing, so billing relevance is A. And I want the price of new material so for TAPS pricing - Yes. But every time I am trying system is taking the price of TAX. Not sure why? If I make it as vice- verse, thinking lets take the price of new material, now the system is taking the price of old .
What is delivery document?
Define whether the material can be used at which sales and distribution process
What is the item category group? Where do you maintain it?
what is the role of sap sd fuational consultant in IDoc prepairtion,explan the IDoc process ( my email id umerimran12@gmail.com.)Plz help sd gurus
