What is REMEDY Ticketing tool, how it works? can any body
answer.?
Answer Posted / alkesh
Whenever a student, faculty member or staff member reports a technical problem (i.e. a problem with their computer hardware or software), it's recorded as a Remedy "ticket." The ticket is tracked in the Request For Service problem tracking system (UNC-CH PTR) until it is resolved. Remedy provides a way to track customer problems whether they report them by telephone, Internet, e-mail, in person at the ITS Information Technology Response Center (ITRC) or at one of the other campus technical support centers.
Is This Answer Correct ? | 52 Yes | 49 No |
Post New Answer View All Answers
Explain deletion flag. Where is it used in archiving process?
What is R/3? and what is basis version?
Explain what is luw (logical unit of work)?
Explain reference and service user in sap. What are their uses?
Hi i am Ramesh want to know that which course in sap is most suitable for my younger brother who has BSC qualification and is this course is job oriented
How to analysis abap dumps?
in oracle script @? "?" question mark means what it indicate?
What do you understand by transport management in sap basis?
What are the scripts you can create for security by using LSMW??
You want to find out which users have an access to a particulat transaction. How would you do that?
Where is the Deletion Flag or Indicator used in archiving process?
What is heterogenous system copy and homogenous system copy ?
what post steps and pre steps db refresh
What is ocm and how to apply ocm patches?
What is redolog file? Path?