Answer Posted / sneha

Remedy ticketing system is a incident management tool.This
was developed by BMC software. This is a tool is frontend
of huge database of incidents( tickets). In support
organaization sers report troubles(issues) or few troubles
can be reported automatically through traps. These troubles
or issues are reported through applications. Remedy is one
such application which is developed by BMC software. These
trouble tickets or incidents are managed by the company who
owns the database or can also be accessed by the customer
to get the status update or provide feedback. This tool can
be effectively used to download data from database for
problem management and incident managemenet

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795

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