On which server you receive the tickets . After solving
the tickets what you do.How it is send to the client. Do
you do any quality check as such?
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Answer Posted / sriram.fico
Tickets will be receiving from Production Server.
Solutions should be depends on client service desk. We
have to give the answers through emails.
If it is configuration change we have to ask Change Request
form from the client. Then we have to do configuration
after that it moves to testing server. Once consultant
checks if there is no error it will be transported to
Quality server, there user has to check and give User
Acceptance testing. Then only the requests move to
production server.
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