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Answer Posted / sunil
Incident is nothing but a 'defect'. Generally we call
defect or bug, more professional way to call a software
defect or bug is 'incident'.
Test Ware: all the testing related activites like
documents, metrics etc will come under test ware. (how
hardware is related to computer and software is related to
programming) in the same manner test ware is word which
related to testing.
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