What is REMEDY Ticketing tool, how it works? can any body
answer.?
- 15 Answers
- 235582 Views
- Accenture, dbcl, Diya Systems, HCL, HiTeam, IBM, TATA, TCS, Wipro, I also Faced
- E-Mail Answers
Answer Posted / mumtaz hussain
REMEDY is a customer relationship tool which can be used to
log / monitor the issues or problems faced by customers by
the means of incident management tickets. Each ticket is
like an incident (problem) which is created by helpdesk and
assigned to relevant support team.
Concerned support team memeber take the ownership of the
ticket and updates the work log (troubleshooting steps
performed during the course of action)
Also , it can be used to monitor Service Requests / change
managment ( Change Requests) and problem managment.
| Is This Answer Correct ? | 704 Yes | 42 No |
Post New Answer View All Answers
1.how to retrive corrupt file in back up ? 2.what post actives of patching 3.how increase the file size in unix
Why we execute SGEN, which Tables it modifies,will it cause DB growth? is it possible to execute SGEN later on after Golive?
I am installing a sap j2ee engine at crm. When it reaches phase 22 it halts for more than 10 minutes and gives up starting the system. What should I do?
How can I restrict the user from printing?
i am arun, as of now i am working in a power plant. I did B.E mech and have completed PGDC in thermal power plant engineering from NPTI(NATIONAL POWER TRAINING INSTITUTE). I started my career in software oly , as i dono any software languages i got failed in conformation exam. Pls help me , i want to enter software field. in this powerplant field 6 working days for week and holiday is also not sunday, i am not able 2 tc of my family... pls help me how to enter sf fielf. my frds sujjested me 2 try as functional after 2 years. wats the procedure for that... pls pls help me in this issue I have 1 year exp in power plant, i knew mechanical design software. my id : arun0029@gmail.com
Explain what is luw (logical unit of work)?
How to lock or unlock a transaction code using sm01?
Have you done any up gradations?
what is your project architecture?
Is there a way to perform sapgui 640 roll out using a centralized server?
What is XI3.0? Explain XI
What is a support package? What is its purpose?
How to analysis abap dumps?
What is GRIR, GRIR effect, why it is imp, How it is analysed, What is expected out GRIR, What is auto write off & Manual GRIR write off?
Explain kernel upgrade?
