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Answer Posted / mahesh sv
a. An integrated system of management activities involving
planning, implementation, assessment, reporting, and quality
improvement to ensure that a process, item, or service is of
the type and quality needed and expected by the client.
b. Contains the audits and reporting functions of
management. The goal is to provide the information about
product quality to the management, thereby gaining insight &
confidence that product quality is meeting its goals.
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