How do we create an agent?
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What is Forward Chaining?
What is data-,work-,rule- classes?
How to make any rule as a favorite to your manager?
Define Primary page and its benefits?
Is it necessary to create Operator ID's in PRPC for each Work User/External Customer to send Correspondence?
Define about page-copy method?
What is Forward chaining and Backward chaining?
What does u know about Rule Resolution?
Explain about the property-map-decisiontree method?
What are SLA's, how are they different from Agents?
What is the difference between Workgroup and Access Group?
What is call, branch?