Answer / sravs

remedy is client relationship model.
when problem(ticket) are faced by the client then he send to issues in who are sloved in problems teams send in ticket that's team they are sloved and explanied

Answer / abid khan

BMC Remedy is a tool which is developed by BMC for the purpose of ticketing, troubleshooting, resolving issue and its also we can say its a server.

Answer / sreekanth

Hi team

In the same i am also facing ,

Could you please forward me step by step process in remedy ticket process.

Best regards
Sreekanth

Answer / nawin

BMC-REMEDY :Remedy is ticketing tool this was developed by BMC software..it is also called third party tool

*Remedy is customer relationship tool which can be used to lo or monitor the issues or problems.

*Each ticket is like an incident(problem) which is created by help desk and assign the relevant team ..

MS-Tech Software solutions*Naveen

Answer / anand

Remedy is the ticketing tool developed by BMC corporation. By ticketing tool it means that we can assign certain requests and defects in the live project with a unique number, which helps the business people and the other stake holders track it in a better way.
In a high level view, this tool has got some important features like assigning and tracking Incidents (INC#), work orders and change requests for specific business needs. Also this tool can send out emails, and other notifications which can alert user on the go.

production is down and you should up it in 20 min .....what will you do....

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