What is ITIL? What is the use of ITIL and how it works?
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Answer / dewan shahriar hossain pavel
ITIL is the best practice framework for IT Service
Management. ITIL stands for Information Technology
Infrastructure Library.
In Version 3 there are 23 processes and 5 functions to
provide values to the targeted customer in the means of
service.
ITIL provides guidelines through following stages for
ensuring uninterrupted IT service:
i) Service Strategy
ii) Service Design
iii) Service Transition
iv) Service Operation
v) Continual Service Improvement
| Is This Answer Correct ? | 185 Yes | 11 No |
Answer / govind
ITIL-IT INFRASTRUCTURE LIBRARY
It has globally accepted IT Busineess Solution Rules.
It Has Couple of Category
1)Service Supporting Desk
under this we have 5 managements
1)problem mgmt etc...
2)Delivery Supporting Desk
| Is This Answer Correct ? | 91 Yes | 42 No |
Answer / pankaj shahani
ITIL stands for information Technology infrastructure
liabrary. It has a life cycle approach which has five
stages as service strategy, service design, service
transition, service operation & contiual service
improvement. It has 20 process and 4 functions. Information
security management is a seprate process in version 3. It
has been accpected globally and it is the best practics
world wide. It had more emphasis on SS & SD.
| Is This Answer Correct ? | 21 Yes | 9 No |
Answer / anshuman
ITIL is a framework of Best Practice guidance for IT Service
Management and it is widely accepted approach to IT Service
Management in the world.
| Is This Answer Correct ? | 8 Yes | 2 No |
Answer / ratnesh
ITIL stands for information Technology infrastructure
liabrary.ITIL is the best practice framework for IT Service Management.
| Is This Answer Correct ? | 6 Yes | 1 No |
Answer / akhilesh
ITIL is set of good practices and de-facto standard.
| Is This Answer Correct ? | 9 Yes | 6 No |
Answer / shahbaz
ITIL stands for information Technology infrastructure
liabrary. It has a life cycle approach which has five
stages as service strategy, service design, service
transition, service operation & contiual service
improvement. It has 20 process and 4 functions. Information
security management is a seprate process in version 3. It
has been accpected globally and it is the best practics
world wide. It had more emphasis on SS & SD
| Is This Answer Correct ? | 3 Yes | 1 No |
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