What is ITIL? What is the use of ITIL and how it works?
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Answer Posted / dewan shahriar hossain pavel
ITIL is the best practice framework for IT Service
Management. ITIL stands for Information Technology
Infrastructure Library.
In Version 3 there are 23 processes and 5 functions to
provide values to the targeted customer in the means of
service.
ITIL provides guidelines through following stages for
ensuring uninterrupted IT service:
i) Service Strategy
ii) Service Design
iii) Service Transition
iv) Service Operation
v) Continual Service Improvement
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