Answer / siraj

its a service level agreement between the client and the
company where we decide the priority of issues in support
high priority, low priority and medium priority and we have
a time period for each priority depending upon the issues
and whe have to solve the issue with in that time period.

Pls corrrect me if iam wrong..

Regards
siraj

Answer / gun

Hi Siraj,

u have explained about SLA. handling issues with different
levels, like hight priority how many days, low priority how
many days, medium prioriy how many days have to close

Answer / noor.idea

Hi,
trouble shooting: resolving the issues.
level of priorties: it is all about SLA.

so, that means resolving the issues, according to the SLA.

what are the tools we use to communicate with the client in the companies. can anyone tel me atleast 3 issues we face in support project.

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