Answer / krish

i think its seviority and priority basis.

Answer / veeru

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Resolving with in SLA means every organisation have
maintain certain SLA`s (Service level agreement,so you have
to solve the issue in that time frame.
Example :Business critical - 1-2 Hours
High -- 5 Hours
Medium - 1-3 days
Enhancement - 15 days.

But these are differ from org to org,not a standard.
This qn will also ask the interviews.

Answer / prasad

its based on Priority and severity basis on terms and conditions mentioned in SLA(service lease agreement).

Answer / manoj kumar guin

In our project,We have two kind of SLA that is one for response SLA and one for resolution SLA.

SLA basically depends on priority of the issue.

Thanks

Manoj Kumar guin

Answer / anand kishore

SLA Service level agreement means there is a time-frame made to complete certain work. for example: customer writes an email to us regarding xyz. we have defined a time in which we need to reply the same email. it includes time management and how to prioritise our works.

If the customer is not answered in the given time frame, he/ she will be confused that will my issue be resolved. at least he should receive any kind of notification from customer care that we are working to resolve your issue. It can take more time etc.

Where do we can find pricing procedure indicator in sd ?

0 Answers  

How COPA is calculated in Third party business transactions...

1 Answers  

i want to join the course SAP-SD module in bangalore, Institute name: Enterprise logic pvt india ltd,bangalore... how is the institute...,and also pls suggest me other institutes in bangalore.., i am having 2.3 yrs exp in Sales domain

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Have you worked on interfaces? what are the?

0 Answers  

What is PMIN?

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Who will do batch inputs ? will it be done by functional consultant or technical consultant ?

3 Answers  

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Can you further subdivide a plant? If yes into what?

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Can any body please tell me what is requirement type and alt caluculation type and alt condition base value in pricing procedure 16 fields..?

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Is it possible to create sales order for 40 items if the quotation is sent for 30 items?

0 Answers  

while create sales order, user cannot change ship to party address in sales order level how to controled ?

2 Answers  

When the system checks availability which scheduling would it use first?

0 Answers