Answer / ratnakar reddy k

I may not tell u the specific details.But my stuff will be
little bit usefull.
Once you discover that all the items are not
returnable,just think of the below possibilities with the
example.
Customer A's invoice contains 15"Blk Monitors - 50 Nos QTY.
say that customer has sent back (returned) all the monitors
considering that all got damaged to the warehouse.
At warehouse we came to know that, only 30 nos are
damaged,and we can sent back the 20 nos of good monitors to
the customer.To do this we can use the Free of charge
subsequent delivery document in SAP sd.and we can take back
the 30 no monitors to the restricted area,and for this 30
nos of damaged goods we can give credit note.
Otherwise if u already did all items returned,take
permission from the WM to give Credit note for the entire
stock returned for that particular invoive reference.
Another possibility is that,take back the damaged quantity
for that particular invoice reference and give a credit
note for the remaining good quantity value.

further explanation pls.

Answer / sap

continuing to Ratnakar's response, once the return request
is generated, we can also let a credit note of only 30 pcs
damaged as line item 10 and in line item 20 with 20 good
pcs, reject tht line for credit note. if the goods are
already received, do a subsequent delivery free of charge
of the good monitors as suggested by Ratnakar and ur stock
figures will be ok provided all 50 were returned by the
customer and u found 30 damaged pcs n 20 good pcs. The 30
damaged pcs will then be sent to the responsible dept. n 20
good pcs back to the customer or warehouse(for subs. free
deliver)

Answer / subha

When the goods returs we will do the return order and in the
delivert we will do the LR and need to raise the credit
note to the company and debit note to the customer but
incase there are few items mising than we will let the
customer know and the gate pass that we create will be
properly athunicated and we will raise the credit note for
the goods that are not returned provided the time of
agreement elapases and they are not consignment note It
they are consignment goods a a prt is kept there even then
we will ahve a credit note raised but the postings will
not be done in G/L

Do I have to change the update rules/source fields for the infostructure?

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