What you do in remedy?
Answers were Sorted based on User's Feedback
Answer / renuka
Remedy- It is ticketing Software Tool , the issue is created by the end user it is called as ticket all this tickets are maintained in the remedy software.
Here the level of issues like P1, P2, P3, P4 are mentioned in the remedy software, according to the level of the issues will be assigned to the particular department like SD, MM, PS,FI, CO...etc.,
Here the line of tickets formed in a que...thn the T.L will assign the particular tickets to the team members, the higher priority level of issues will be solved by the T.L along with the team if the issue is critical
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Answer / manoj kumar guin
Remedy is a supporting tool .
In this we generaly get the issues in forms of tickets
bassed on priority. And analyse the issue and provide the
solution as per the SLA.Issues regarding all modules of Sap.
Thanks
Manoj
(7846824740)
Is This Answer Correct ? | 1 Yes | 0 No |
Answer / saikrishna
remedy is a tool, which is use full for to get the tickets or errors.
Is This Answer Correct ? | 1 Yes | 1 No |
Answer / barath
REMEDY is a Third party Tool or it is a Tracking toll,
which is used to track the issues, what ever the requests
getting from customer we need a create in terms of PMR
(Problem Managemnt Report),and also it is used to monitor
Service Requests,Change Requests and problem managmentt
reports.
For Example TALLEY it's tracking Account related issues,
same manner REMEDY is using for track the issues.
Is This Answer Correct ? | 0 Yes | 0 No |
Answer / noor.idea
it is a ticketing tool,used between the sap consultant and
the core user or customer, for the purpose of conversation
and resulation of the issue.
EX: if a customer get's an error, then the custome have to
enter into the tool and raise the issue...(it is just like
a gmail, if we want to send any msg, we will enter into
gmail and send the mail, this is also the simelar, but here
it is remedi insted of gmail).
Is This Answer Correct ? | 1 Yes | 1 No |
which are the roadmaps delevered by SAP solution manager I am going to take certification exam soon plz ans
What is condition supplement and why is it used?
Explain in detail about the Pricing Reports you have generated for your client? Please provide detailed procedure for how to generate Pricing reports along with t- codes, detailed explanation with reference to your client examples. Plz provide answer to this question asap.... Waiting for your reply.... Thanks in advance.. Regards
What is the client-specific data?
supporting the end users for their issues through remedy (supporting Toll)
Hi Team, this question is related to 3rd party. customer is given order for 20 materials and vendor delivered to customer only 10 material . As per my knowledge vendor invoice will be for 10 material and customer invoice will be for 10 material but my question is how billing quantity will change in sales order against which we have need to create customer invoice for 10 material only. what configuration we need to do for update sales order quantity for order related billing for customer. how vendor will deliver rest 10 material to close this order? could you please share your input with screen shot. Thanks in Advance.
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Customer required a delivery to be happen on Friday only. i. e delivery date in sales order should be on Friday only. Please let me know how to configure the system.