1)what is the action profile in sap crm?
2)how to use complaints and returns life cycle in service
process?
Answers were Sorted based on User's Feedback
Actions are used to improve the business process and
relationship. In opportunity phase we have a two type of
opportunity. One is standard and second is Sales
Methodology. Sales methodology is a way by through we
maximize the chance to convert opportunity into sales order.
for that we used action profile.
For example. what kind of actions we should take to convert
opportunity in sales order. like i create one phase in my
action profile like Identification phase and under this
phase i created no of definition or sub point like first
collect the customer general information or understand first
customer query in a well manner or prepare ppt etc. so for
each definition we have a two type of condition like start
and schedule condition. how do u want to use this actions
definition its depend the conditions. after creating the
action profile we have to our transaction and choose details
area and asign your actions profile over there. and changes
u can see in your transactions. hope this informaiton will
helpfull for u ravicrmsap@gmail.com
Is This Answer Correct ? | 15 Yes | 3 No |
Answer / dharmendra singh
Action Profile is a Post Processing Frame work (PPF) which gives some output (like as smart form, fax, document ) on given conditions.
And this is used in every place in SAP CRM where we define the Conditions for the successful implementation of the activity. like in Opportunity Management,Monitoring the Activity of the enterprise employees etc.
Is This Answer Correct ? | 11 Yes | 1 No |
Answer / sreenu.narra
Actions profile are used in maintaining and improving business relationships. We can schedule and start predefined conditions with the Actions component by means of user-definable conditions from transaction and marketing objects.
Actions profile use the Post Processing Framework (PPF), a Basis component, which can be automated with the initiation of outputs, follow-on documents or workflows.Using the Actions tab page within a business document, you can display a list of actions that can be included in the business transaction.
Is This Answer Correct ? | 1 Yes | 0 No |
Answer / dattatreya
1A) Action profile is used to automated the business process for a particular business transaction category (sales, service, lead)for a particular business transaction type.
Is This Answer Correct ? | 0 Yes | 0 No |
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