inteviewer asked me support activities i did in sap sd??
Answer / susanta
Confidently tell him i have done
For Support issues we are using Remedy tool
We have SLA(service level agreement) with client
For Priority 1 issues- 5min for acceptance the ticket and
solution within 2hr
P2 ticket- Acceptance within 4 hr And soln within 1 days
P3 ticket- Acceptance within 1day and soln within 21 week
etc...
Is This Answer Correct ? | 6 Yes | 2 No |
After in rebate process after all necessary configuration whan I am going to creat condition record for rebete agreement through t-code vb01 and when I put 0002(material rebate) in agreement type,the error comes as "Material listing/exclusion type 0002 is not defined" ". And also I have my own agreement type.when i put that one,the response is also same. So how can I solve this problem???
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