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Call Centre Interview Questions
Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

1335

What is the difference between the bpo and call center?

1309

For implementing a crm solution to your business what things need to take care of?

1224

Explain how to tackle the customer language barrier that exists in between?

1381

What is the difference between inbound and outbound?

1391

Are you able to work with multiple phone lines?

1359

What factors you should consider while creating a newsletter for a customer?

1262

What are the critical attributes of a customer service representative?

1193

Mention what are the critical attributes of a call center executive?

1201

Do you know the procedures which should be followed while talking to a customer?

1258

What factors can bring you good customer feedback?

1 2330

If our call center is involved in activities that bend many laws, would you work with us?

1231

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

1274

Ar caller aptitude questions

5244

What is the metric RSA?

1173


Un-Answered Questions { Call Centre }

What is backend?

1227


Are you willing to work for long hours, if the project demands that from you?

2516


How to deal with unreasonable customer demands?

1294


HOW MUCH YOU WHERE GETTING THERE|?

2420


How do you get here? (About Route)

2125


2. The physical facilities are visually appealing

2983


What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)

2410


Why Accenture? What do you know about Accenture?

3034


For implementing a crm solution to your business what things need to take care of?

1224


What is the metric RSA?

1173


is maths required for getting job in call centres

2046


What are the major sectors for outsourcing? : bpo

1474


why should i join wipro bpo but not any other

2907


Speak on photography ?

2454


Do you know the common risk associated with bpo’s and how will you cope with them? : bpo

1255