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Call Centre Interview Questions
Questions Answers Views Company eMail

What are the important things you need to take care of implementing a crm solution to your business?

1244

Why do you want to work in a call center?

1301

What would you do if the customer says that it took you long to resolve an issue?

1310

Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge

1511

How can you get responsive customer feedback?

1174

What if the customer is not happy with your answer or solution?

1538

What is backend?

1227

Why did you leave your last position?

1 1504

How the analysis of departed customer help your organization?

1222

How to deal with customers who deny paying for service/product?

1200

What is the difference between a bpo and a call center?

1259

What is near shore outsourcing?

1213

How to deal with abusive/slang using customer?

1387

What are the key attributes of a call center executive?

1228

Do you like multi-tasking or you prefer to tackle one problem at a time?

1363


Un-Answered Questions { Call Centre }

What kind of a salary are you looking for?

2377


What are the KRA of an asst manager in Domestic outbound Callcenter

2549


CURRRENTLY I AM WORKING WITH WNS SINCE 1YEARS I AM LOOKING OUT FOR SOME OTHER COMPANY WHAT WOULD BE THE PREFECT ANSWERS ABOUT THE REASON I AM LIVING MY PREVIOUS JOB. WHY U WANT U LEAVE WNS? CAN ANY ONE GIVE ME A PERFECT ANSWERS OF THIS.

2883


what would a system restore do?technically what would it do

2465


Do you get along well with co-workers?

3019


In call centre which types of calls we receive? answer in short.

2400


hi ive done my pg in life sciences so why do u want to join BPO rather than going to research institute

2643


What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)

2385


What do you consider as an important aspect of a successful call center?

1295


describe briefly your standards for success?

6833


Why do you want to leave the organisation?

2901


what do you see yourself doing five or ten years from now?

2551


how are you qualified for this job?

2442


What according to you is a job like at a call center?

2432


I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?

2501