what is L1 and L2 support
- 12 Answers
- 151967 Views
- Banking, Cognizant, Computronics, CSC, Goldman Sachs, HCL, HP, L&T, Orange, Wipro, I also Faced
- E-Mail Answers
Answer Posted / mohammed
Core Integrators has been providing a superior technical
support since its inception. Our tremendous effort in
implementing latest technical support system has made us
able to cater maximum numbers of clients in America. Our
international standard of technical support can answer you
requests times by our Level 1 and Level 2 technical support
process. L1/L2 technical support has made us capable
accelerating our clients' service by fulfilling their
requirements.
Core Integrators plays a key role in providing outsourced
technical support services. Our Level 1(L1) and Level 2(L2)
technical support system includes inbound calls, email,
chat & remote login. Level 1 technical support executives
are liable to deliver technical assistance, which might
include help with mere problems or frequently asked
questions.
Our every effort from a minor version updates to enable
24X7 accessibility to our clients has made us a front line
technical support service provider. We offer free
downloadable technical support from our websites. Our free
phone support for product installation, and licensing are
provided by our experienced technicians. Although most of
the Level 1 queries can be availed through our FAQ section
yet Technical Support experts are there to acknowledge any
customized queries.
At Core Integrators, our trained Level 1 engineers have
better customer interaction skills to identify existing
problem and give an appropriate solutions. If our Level 1
technician is not able to solve the customer query then we
have Level 2 technical support system for giving an exact
solution. At a normal charge our instant solution providing
skills encourage our clients to make a long term business
dealings with us. Our Level 2 technical support helps
solving the unsolving problems of Level 1 agent. Our Level
2 technical support can clear all complex technical content
including case details and can lengthen the support cycle.
| Is This Answer Correct ? | 133 Yes | 62 No |
Post New Answer View All Answers
how many progamming languages are found
Can we run STP and RSTP in a same box?
all your interview question in networking and system administration
What are your key strengths as a System/network Administrator?
Do you know what is the maximum segment length of a 100base-fx network?
Give some private network addresses examples?
How many layers are under tcp/ip?
Explain the network architecture?
how i can Design a client–server network with two servers operating at 100Base- T Fast Ethernet speed and the clients operating at regular 10Base-T Ethernet speed using a 10/100 Mbps NIC. The hub is located in a wiring closet, but the servers and clients are not. Assume that a satisfactory performance is achieved at 40% utilization of the LAN.
Explain the difference between hub and a switch?
one client is uanble to connect web server it is located in some remote location what are the problems how to troubleshoot the problem
Draw network configuration and protocol layer interface architecture for a multiprotocol bridge that interconnects an Ethernet LAN to a token-ring LAN.
Who is network administrator?
How do two computers communicate with each other when they are connected through L2 or L3 switch?
Can you please explain the difference between hub and a switch?
