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Answer Posted / bpo_info_guy
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
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