What is REMEDY Ticketing tool, how it works? can any body
answer.?
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Answer Posted / alkesh
Whenever a student, faculty member or staff member reports a technical problem (i.e. a problem with their computer hardware or software), it's recorded as a Remedy "ticket." The ticket is tracked in the Request For Service problem tracking system (UNC-CH PTR) until it is resolved. Remedy provides a way to track customer problems whether they report them by telephone, Internet, e-mail, in person at the ITS Information Technology Response Center (ITRC) or at one of the other campus technical support centers.
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