Interested to Buy Any Domain ? << Click Here >> for more details...
What is REMEDY Ticketing tool, how it works? can any body
answer.?
- 15 Answers
- 241903 Views
- Accenture, dbcl, Diya Systems, HCL, HiTeam, IBM, TATA, TCS, Wipro, I also Faced
- E-Mail Answers
Answer Posted / mumtaz hussain
REMEDY is a customer relationship tool which can be used to
log / monitor the issues or problems faced by customers by
the means of incident management tickets. Each ticket is
like an incident (problem) which is created by helpdesk and
assigned to relevant support team.
Concerned support team memeber take the ownership of the
ticket and updates the work log (troubleshooting steps
performed during the course of action)
Also , it can be used to monitor Service Requests / change
managment ( Change Requests) and problem managment.
| Is This Answer Correct ? | 704 Yes | 42 No |
Post New Answer View All Answers
What is an ‘ok’ code? What are the differences an ‘ok’ code to a ‘t-code’?
What are the different modules of SAP?
Is there a difference between user ddic and sap_all/sap_new?
Hi All I am Vamshi I Provide Training on ECC Security, Bi Security, HR Security, GRC Access Control Suit(RAR SPM CUP ERM), SRM Security and CRM Security. Duration: 30 days Fees: Rs 7000/- Vamshi Krishna +91-7569362152 email: s.sap30@gmail.com
what is garbage collector. is there any way to set the time to gc?
Where do you check transport request logs?
Suppose you have to integrate sap ecc 6.0 to aws cloud. How can you achieve this?
In what ways you would know whether a system is unicode or non-unicode?
how would you troubleshoot the 'user can not print'?
Hi i am Ramesh want to know that which course in sap is most suitable for my younger brother who has BSC qualification and is this course is job oriented
At o.s level where to check for system logs of sap application?
What is JVM switch. Why JVM switch is required ?
What is private mode? When does user switch to user mode?
I also wanna work with Webdynpros? What are the requirements? I mean SAP 4.7 ee or ECC 5 or 6? Netweaver developer Studio? Also with win 2003 i have the activation problem every month. SO do i get a cd that doesnt ask for the activation? i have win 2000 but can it be installed on HP pavilion laptops that are coming preinstalled with Vista OS?
What are the categories to execute sap background jobs?
