What is REMEDY Ticketing tool, how it works? can any body
answer.?
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Answer Posted / mumtaz hussain
REMEDY is a customer relationship tool which can be used to
log / monitor the issues or problems faced by customers by
the means of incident management tickets. Each ticket is
like an incident (problem) which is created by helpdesk and
assigned to relevant support team.
Concerned support team memeber take the ownership of the
ticket and updates the work log (troubleshooting steps
performed during the course of action)
Also , it can be used to monitor Service Requests / change
managment ( Change Requests) and problem managment.
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