What do you mean by a CALL CENTRE...???
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Answer Posted / jagadheeswaran k
Call centre is a place or organization, where large
number of calls are being made or received for the purpose
of business.
The call center can be classified in many ways:
I. Inbound & Outbound
II. Technical & Non-technical
III. In source (captive) & Outsource
IV. Domestic & International
V. Voice & Non-voice
Inbound ? Receiving calls from customers for enquiry
purpose.
Outbound ? Telemarketing, Up sale, Cross sale, or some
times to call back the customers even it is inbound call
center.
Technical ? It is relating to Information technologies,
automobile, etc.,
Non-technical ? All services excluding Technological.
Like, Banking, Insurance, etc.,
In source (Captive) ? Companied owned call center for the
sake of confidentiality of customers? data.
Out source ? Third party organization, providing services
or selling products in favor of a company.
Domestic ? With in the geographical border of a nation.
Like BSNL, Reliance.
International ? Crossing the geographical border of a
nation. For example, Providing banking services for US
companies from INDIA.
Voice ? Interacting directly through voice with customers
on time.
Non-voice ? Interacting through e-mail, or remote desktop
method, etc.,
One more is known as Semi-voice, which is interacting
through both voice, e-mail, and other medias.
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