what do you mean by BPO,KPO

Answer Posted / pratibha

BPO actually stands for business process outsourcing.
here in bpo we make and receive calls for the purpose of
customer care, telemarketing and sale
there are two types of call centers
1)Inbound call center: where in we receive calls to solve
the customer problems n
2)outbound call center where in v make calls for the purpose
of telemarketing and sales

KPO actually stands for Knowledge process outsourcing.
means when a firm uses an outside technical
service to enhance its business performance... bppo may or
may not be technical... but kpo always is...

Is This Answer Correct ?    97 Yes 21 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

Dear Friends, Please help me with the below, I am new to the current company and newly accountant. My question is, In Balance sheet, Cash in Drawer is showing excess amount and I could not tally it with sales. Please guide me how do I need to tally CASH IN DRAWER? I don't want to reconcile. I only want to tally. Please help. Thanks in advance.

2698


Define capital

2655


What are the Types of invoices batching? & what is 3 way batch?

1706


What is the working formula for Inventory turnover

1540


What is difference between cash flow and funds flow?

1704






WHAT IS B.E.P. CHART

1971


EXPAND______________ICC

1752


where we use the convetion of conservatisam in real life??

1583


Difference between cash and merchantile system?

1840


Short Answer on __________Accrued interest

1417


fd redeem interest and principal entry in tally

686


What will your outlook towards maintenance of liquid assets to ensure that the firm has adequate cash in hand to meet its obligations at all times

2081


What is Mean By FRS for HQ reporting, How To Prepare?

1634


Hi, I am preparing for Junior Accounts Officers test- APTRANSCO. Can any one suggest the model paper / Books available? john kadapa

1622


Expand------------STRA

1641