Question { IBM, 34403 }

What is Pricing procedure?

Answer

pricing procedure is set of condition types as a sequential
order as per the business process

Question { MicroSat, 6296 }

how we do businees patner enhancing in sap crm
wht is the diff between b.p role and customer master

Answer

we can enhacing b.p using easy ehancement workbanch t.code-
EEWB ,using this tcode u can enhance b.p and sales orders
also

2) b.p role in crm is equel to account group in r/3,
account group controls number ranges and field grouping
in crm b.p role controls field groupings and grouping
conrols number ranges

any infomation contact
erp.narsimha@gmail.com

Question { Accenture, 11650 }

What is connectivity in SAP crm?

Answer

Hi

connectivity is nothing but connecting the servers from crm
to any other system (sap or non sap)
using through middle ware we can connect the systems
sap crm is collection of adaptors ,

if u want to know the process for middle ware send a mail
to me
erp.narsimha@gmail.com

regards
k.narsimha rao

Question { Accenture, 10185 }

tell me about Landscape?

Answer

land scape is system environment , in every project we will
having systes like
development system
test & qualitiy system
production system

in dev system we r having clients for ex 100 is for olden
client 200 is sandbox like thins
if u made any thing customization in dev system we should
transport to testing system u have test that and send it to
production system in production system daily business going
on

as a consultant we should work on dev for customization



regards
k.narsimha rao

Question { 4042 }

Give the detailed structure from marketing planner to service

Answer

Hi
it is better go through the help.sap
bcz business process is different to business to business so
service process is depends on there business process,
so ur quesstion ex:
mktg- leads-oppt-order-if r3 is there delivery- billing
for service request - send to service org - srive org to
service agent - service billling -
this is normal process in service

Question { 6360 }

Give the path for creation of service processes

Answer

hi
there is no path for service
it better go for help.sap
frist u should the the service process ,
srvice process is diff from business to business

regards
k.narsimha rao

Question { 4728 }

what sort of customising do you do for creation of marketing
planner

Answer

Hi
for mktg we can do customising setting like
filed grouping, objectives ,tatcks, additational date ranges
any new field go for eewb setting ,
it is better go through the path
img-crm-marktg-mktg planning and campaign mangmt -

there u can do all customizing setting for maktg
regards
k.narsimha

Question { Colgate, 11425 }

what is the basic thumb rule of CRM?

Answer

hi
the basic in sap crm is u should know the some business
process , and u have to map , if u find the logic in crm it
is very easy ,in crm we have modules like sales , service
and mktg . and channels are cic (win and web client )abd
mobile sales and internet sales so , for every business
improvement they might be use any one , for ther requerment
so have to analyis og business process

regards
k.narsimha rao

Question { 9901 }

what are the three steps that you follow while creating an
organizational data profile?

Answer

1) create org.unit
2) create determination rule
(with responsilble or org unit)
3) assign datermination rule to org.unit
4) assign org.unit to transation type

Question { 6906 }

what are the prerequisites to create an opportunity?

Answer

Hi
for oppt we can creat 2 ways one for followup trnsation
form lead or direct oppt,
in follow up transation for lead u should maitain copy
control for lead to oppt, than if lead is qualify respected
levels form the workflow automatically oppt will creates ,

for oppt u should maitain sales cycle and phases ,and all
profile propre way and
ant follow up for oppt u should maitain copy control

ok
regards
k.narsimha rao

Question { 4741 }

How do u manage opportunities?

Answer

Hi
oppt can manage through business tarction categeris

it contolrs the profiles and tansations

regards
k.narsimha rao
erp.narsimha@gmail.com

Question { Satyam, 5317 }

how will you come to know that your crm projecs has been
tranfered to r/3?

Answer

In marketing plan u 'll have administartion data tab there
u can see the status of projects whether they are
transfered to r/3 or BW also

Question { 5043 }

Wht is central database for the customers?
can we add Business partner tab in Task?
should we have to import item categories from r/3 or
customize in crm ?

Answer

we can't add bp tab in task bcz the vaule of task is no bp
involve in task

Question { 8007 }

wht is diff btn r/3 pricing and crm pricing

Answer

in crm u could not find account keys

Question { 8007 }

wht is diff btn r/3 pricing and crm pricing

Answer

Differences in Pricing in SAP CRM and SAP R/3
Functional Differences:
Function Condition Type in SAP R/3 Comments
Determination EK01, EK02 Connection is not supported
in SAP CRM
Rebate processing BO01 to BO05 Rebate processing
is not supported in SAP CRM
Down payment processing AZWR Down payment processing is
not supported in SAP CRM
Invoice lists RL00, MW15 Factoring discounts are not
supported for invoice lists in SAP CRM
Cost prices VPRS Cost prices only exist in SAP CRM
if delivery-related SAP CRM Billing is being used. In this
case, the cost price is determined: Goods issue in the SAP
R/3 OLTP System reads the costs and transfers them to the
billing due list in the SAP CRM System
Expected customer price EDI1, EDI2 Expected customer
price via EDI is not supported in SAP CRM
Differences in Condition Processing
1. • The source condition record cannot be
displayed in SAP CRM for technical reasons, when processing
conditions in a transaction.
2. • Unlike SAP R/3, SAP CRM recognizes
several pricing transactions. This enables you to compare
pricing transactions. This can be useful after failed
searches or price changes.
3. • The pricing type cannot be predefined
when starting a new pricing transaction in SAP CRM.
regards
k.narsimha rao