difference between callcenter and bpo
Answers were Sorted based on User's Feedback
Answer / kashif.khirwa
call center is mediater between customer and company and it is center where is solving the problem of customer. it is two types of call center
1. inbond
2. outbond
inbond- where is receiving the call to customer
outbond_ where is calling to customer
BPO is (business processing outsource) where is talk transaction between customer and company related to business products
Is This Answer Correct ? | 10 Yes | 0 No |
Call Center is a plateform where calls made or received for
the purpose of sales or Customer Service. Call Center is
totaly voice process.
But BPO is Business Process Outsourcing whwre one service
provider outsorces its operation to a third party. Here BPO
is Mediator.
Is This Answer Correct ? | 4 Yes | 2 No |
which colour you like
11 Answers ADP, Orbit Corporation,
why tou want to join in IBM?
What challenges did you face stepping into a leadership role?
hi..i'm a B.Tech(IT) Graduate....if t hr ask,u r a enginnering student,then y do u choose bpo?what answer i should give?plz tell me...
2 Answers 247Customer, Arena Town Center,
What will be the Salary of a fresher in Dell company for non-voice process?
Narrate a story which you liked.. and why.
how can i join call centre???
if you were hiring someone for this job, what qualities would you look for?
Have you ever been asked to leave a position?
What is the difference between the bpo and call center?
Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take
Why professionalism is important in bpo or life?