What are the Roles and responsibilities of senior Team leader
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The key roles and responsibilities of a senior team leader are;
- ensure that all the performance metrics are reached
- ensure that all the professionals are performing very well
- ensure that all the customer's needs and accounts are achieved and attained
- lay out plans for improvements of underperforming agents
- teach and guide the agents on how to descalate the issues to prevent the customers for giving misleading information.
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