what is call center?what is diffrence call center & bpo?
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Answer Posted / ranjitha
A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call centre performs that part of a client's business
which involves handling telephone calls. A call centre, for
example, might handle customer complaints coming in over a
telephone.
Thus, a call centre can be considered a BPO organisation.
The converse is, however, not true because there exist BPO
organisations, such as medical transcription agencies,
which handle their business through websites, and do not
process any telephone calls on behalf of their clients.
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