Role of quality analyst in bpo
Answer Posted / shazia
Quality means to measure the extent of client satisfaction. Role of quality analyst is to work for process improvement by doing continous audit and giving proper feedback to the team. To find out RCA and develop a plan of action to avoid error whose contribution is highest in team. A quality analyst can provide training to users and avoid error by strengthing the areas of error. Shazia
Is This Answer Correct ? | 35 Yes | 2 No |
Post New Answer View All Answers
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
Arrange The Letters In 4 Words forming a meaningful sentence- Y,S,S,R,O,I,F,L,U,M,E,I?
How face the Bpo interview please tell me
What is right age of hacking(from dt.of casting) on concrte surface for plaster work.
i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz
talk about Bangalore transportation
why should i join wipro bpo but not any other
why do want to join bpo as you have done b.tech?
Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.
1. Has modern looking equipment
About Child Lobour
I see myself as a passionate, professional and dedicated employee, and prospects like high-pressure deadlines,
How can you relate your previous job to this job? How can you relate your degree to this job?
What is onshore outsourcing?
Can I know what kind of wrestling is done in the call center