Role of quality analyst in bpo
Answer Posted / lokesh
QA=Q(Quality) + A(Analyst)
Means should measure the process quality precisely accurate.
Analyse RCA of Existing errors.
Guide the project to team to improve themselves in future.
Effectively review MSA (Measurement System Analysis) to
ensure zero gap between customer requirement and internal
audit methodology.
Is This Answer Correct ? | 135 Yes | 19 No |
Post New Answer View All Answers
Why do you want to leave your organization or company?
Which one do you think –web or voice- suits your qualifications better? : bpo
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
Sell me your used envelope?
cau u pls give all the question and answer for sitel india company?
Why do you consider yourself suitable for administration position?
how u spend your last weekend???
Arrange The Letters In 4 Words forming a meaningful sentence- Y,S,S,R,O,I,F,L,U,M,E,I?
What if the customer is not happy with your answer or solution?
is maths required for getting job in call centres
why dell only ?,
hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
What would you do if the customer says that it took you long to resolve an issue?
Are you a good team player?