| Other Call Centre AllOther Interview Questions |
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| Question | Asked @ | Answers |
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| Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device
What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor
which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45
From which control panel option in Windows 95 can u create
a startup disk?
a. system
b. admin
c. add/remove programs
d. network
our customer has bought a second hard disk and added it an
existing computer. The first hard disk is having one
primary partition and extended partition. The extended
partition is divided into two logical drivers D and E. when
you install the second hard drive and format it, what would
be the drive letter assigned to the first logical drive on
the extended partition of hard disk? Assume that the second
hard disk has one primary partition and only one logical
drive on the extended partition.
a. “D”
b. “E”
c. “F”
d. “F”
Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS\2
d. IEEE 1394
You get a CMOS checksum error upon boot. What is the most
likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined
You rare reported that the monitor at a client’s place is
having a problem. You are about to remove the CPU tower to
trouble shoot the issue. What do you do just before opening
the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power
cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the
ground.
Which of the following files is NOT required for DOS to
boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT
| Sutherland | 5 |
| How would you relate your key competencies to this position?
| | 2 |
| in your opinion, do we work for a living or we live for a
working? | | 3 |
| WHAT IS THE MAIN FUNCTION OF B.P.O? | Genpact | 3 |
| Why do you want to be the part of Barclays? | Barclays | 2 |
| why are you join in this sector | | 2 |
| what is BPO?
Why shouldyou want to join bpo?
| HP | 8 |
| what does call centre mean to you? where do you see your
self in 5years time? how can I answer these question? | | 1 |
| hi! am SURESH, from Hyderabad. i completed my MCA in the
year 2008, but due to recession still i didnot get any job
in the IT field. So now, i need to work in order to help my
fimily financially! so i thought of shifting to the Bpo's.
So, in Bpo's if they ask about like this-"why ur selecting
this Bpo field instead of IT field" what i need to answer
to this question! please help me out! | BPO | 4 |
| How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4
ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
If a computer’s BIOS allow, you can boot from a CD-ROM
a. true
b. false
CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB
Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM
Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS
Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512
What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk
scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives
A user complains that when opening email attachments, the
attachments disappear or cause an application error. What
could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program
What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by
optimizing access patterns
c. provides more useful memory by moving device control
data to extended memory
d. modifies application programs to work correctly with
devices attached to a system
your modern will not detect a dial tone. What is the most
two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting
PLZ GIVE THE ANSWERS FOR THIS QUESTIONS :) | Sutherland | 4 |
| what is call centre | Wings-Customer-Care | 3 |
| tell me something about customer care | Emphasis | 2 |
| i m a fresher searching job from july..i ve faced this
question "what did u do for the past two months?" | BPO | 6 |
| what is DNs zones and their works | Allied-Group | 1 |
| i completed my MCA in the year 2008, due to recession i
want to shift to the bpo field. In bpo if they ask about
the question like "being a MCA post graduate student why do
u want to join in bpo" what i need to answer to this
question? please help me out! | | 1 |
| what are the works of a qualist analyst in call center | | 1 |
| Do you know anyone who works for us?
| HCL | 2 |
| about traffic in hyderabad | | 2 |
| why do you want to join call center | 247Customer | 30 |
| You are a team leader handling 15 staff. You know there is
data fudging happening, which is an integrity issue for the
organization but you don't have sufficient data to prove,
although You know which staff are doing it. Now, 5 team
members come to you together asking that they have heard
from the grapevine that they are suspected for playing with
critical data. How will You handle this situation
especially when 2 out of these 5 are actually the ones
doing it ??? This is a mind boggling question for an
inerview, it had me tongue tied for a moment. | | 4 |
| |
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