As per the QA parameters, what is the feature of a good
call?

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As per the QA parameters, what is the feature of a good call?..

Answer / kapil soni

a good call should be based on all thing .that is mandatory
like...active listening .enthusiasm,politeness tone$warmth.
thanks to the custmer..apollogy...give full chance to
custmer to speak..his problem...then come to the point
solve the query...

Is This Answer Correct ?    13 Yes 0 No

As per the QA parameters, what is the feature of a good call?..

Answer / mohan krishna reddy

cal should should relavant info..for the cust..and also
gain the cust satisfaction..towards the good...with a given
set of parameters

Is This Answer Correct ?    3 Yes 0 No

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